Terrabit Company Limited (hereinafter referred to as ‘the Company,’ ‘we,’ ‘our,’ ‘us’) is seriously taking our responsibilities under the Personal Data Protection Act B.E. 2562 (2019) of Thailand. This policy will apply to all the personal data that is collected, retained, processed, used, and disclosed by us via both online and offline channels, such as our website www.terrabit.co.th, our contact center services, etc.

The Purposes for the Collection, Use, and Disclosure of Personal Data

The Company collects, uses, and discloses your personal information to the extent permissible under your consent, as necessary for entering into or performing a contract, pursuant to legitimate interests, or as required to fulfill legal obligations and exercise legal rights. This may also include considerations related to social and labor protections or other aspects permitted by privacy laws and other applicable regulations. These actions are undertaken for one or more of the following purposes:

• To fulfill the service contract agreement, enforce our terms of service, and provide your use of services and/or access to the site;
• To improve our products and services;
• To conduct research, analysis, and development activities regarding behaviors of yours using products and services to create a database and to provide services, and to offer you with better products or services and/or benefits of the Company;
• To inform and offer privileges, information, and promotions;
• To carry out our marketing analysis, plans, and activity campaigns;
• To provide after sales services, respond to your questions/concerns, facilitate any enquiries, suggestions, requests, or complaints with respect to our products and/or services, and to resolve the issues;
• To identify and improve our understanding of our customers’ expectation and satisfaction;
• To use for identification and/or verification in registering our product and/or services;
• To facilitate service payments related to product and service usages or purchases;
• To comply with or as required by any applicable law and/or any other necessity for the legitimate interests of the Company;
• As the purposes for which the applicable law allows us to collect, use, disclose, and/or process your personal data without your consent;
• To manage and fulfill your orders, send you invoices and purchase orders, notify the payment, prepare the receipts and tax invoices, collect payment for our products and/or services, or ask for payment;
• To protect and keep our services and network secure, and monitor the customer activities, to protect your personal safety and rights, safety of others and the Company;
• To protect and keep our place of business secure (e.g., closed circuit security cameras for safety and crime prevention);
• To prevent or suppress a danger to a person’s life, body, or health.

If you refuse to provide the necessary personal information required for us to deliver our services, perform a contract, or comply with any applicable law, the Company may be unable to fulfill your request or provide you with our services, either in part or in full.

Personal Information Collected by the Company

The Company will collect personal information directly from you through various means such as service applications, contract execution, communications, or surveys. Additionally, personal information may be obtained from other sources including the Department of Provincial Administration, Department of Business Development, commercial databases, social media, data service providers, and others. This data includes, but is not limited to:

• Name
• Birthdate
• Gender
• Age
• Nationality
• Telephone number
• Address
• Social media contact details and email address
• Details of emergency contacts
• Payment information, e.g., bank account number, parts of credit card credentials, citizen/tax identification number, passport number
• Copy of passport or ID card
• Signature
• Family members information
• Academic, training, and work experience information, such as academic and training background, academic certificate or transcript, professional licenses information, registration number, work experiences, monthly salaries, or wages.

If the Company receives a copy of your ID card for identification and verification purposes and/or for any business transactions, which may include sensitive information such as religion or blood type, the Company does not have a policy to store such personal information except as permitted by legal rights. The Company will determine the management of this information in accordance with legal guidelines and as permitted by law.

The Company may receive information about third parties that you provide, such as coordinators or contact persons. Please ensure that you inform these third parties about this Privacy Notice and obtain their consent, if necessary, unless otherwise exempted by applicable laws.

Disclosure of Your Personal Information

Government agencies such as the Revenue Department, the Office of the Consumer Protection Board, the Department of Business Development, Ministry of Commerce, the Legal Execution Department, the Anti-Money Laundering Office, courts, or any other agencies that have legal authority.

External service providers such as software and information technology system providers, transportation service providers, data analysis service providers, marketing service providers, evaluators for organizational management, external auditors, consultants such as legal and business planning consultants.

Other outsiders such as those interested in acquiring the Company, affiliated companies, and other related associations.

Sending or Transferring Personal Information Abroad

In the event that the Company sends or transfers your personal data outside Thailand, we will adhere to the principles of the Personal Data Protection Act and implement appropriate measures to prevent unauthorized use or disclosure of personal information.

The Retention and Retention Period of Your Personal Data

Personal data will be retained for the period necessary to fulfill the purposes outlined in this Notice. However, the Company may need to retain your information beyond this period if required or permitted by law, such as for up to 10 years in accordance with the legal statute of limitations.

How does the Company protect your personal information?

The Company will carefully maintain your personal information in accordance with technical and organizational measures to ensure appropriate security and to prevent personal data violations, in compliance with the requirements set forth by the Personal Data Protection Act.

Rights of the Data Subject

(1) Right to Withdraw Consent

You have the right to withdraw your consent to the processing of your personal data by the Company at any time while your personal data is retained by us. However, withdrawing your consent may affect job considerations, other benefits you are entitled to receive from the Company, or your ability to receive beneficial information. Therefore, for your own benefit, it is advisable to thoroughly understand and inquire about the potential effects before withdrawing your consent.

(2) Right to Access, Receive a Copy, and Request the Disclosure of Collection

You have the right to access your personal data and request the Company to provide a copy of such personal data. Additionally, you may request the Company to disclose the methods by which your personal data was collected.

(3) Right to Data Portability

You have the right to request your personal data that the Company has prepared in a format that can be read or used by an automated tool or device and in a manner that allows the data to be used or disclosed automatically. You also have the right to request the Company to send or transfer your personal data in such a format to another data controller by automated means, where applicable. Additionally, you have the right to request your personal data sent or transferred by such means to that other data controller directly from the Company.

(4) Right to Object

You have the right to object to the collection, use, and disclosure of your personal information when it is required for legitimate interests, public benefits, direct marketing purposes, or purposes related to scientific, historical, or statistical research and studies.

(5) Right to Erasure

You have the right to request the Company to erase or destroy your data, or to anonymize it in such a manner that it is no longer identifiable.

(6) Right to Suspend the Use of Personal Information

You have the right to request the Company to temporarily suspend the use of your personal information during the process of your data rectification or objection. This right to suspension also applies when the Company is required to delete or destroy your personal information because it is no longer needed or mandated by relevant laws.

(7) Right to Correct Personal Information

You have the right to request the Company to rectify your personal data to be accurate, current, complete, and not cause misunderstanding

(8) Right to Complain

If you believe there has been a breach or violation of the Personal Data Protection Act concerning your personal data, you may submit a complaint to the relevant expert committee.

The Company will review your request in accordance with the Personal Data Protection Act and take appropriate actions within the time frame specified by law. However, the Company may refuse or be unable to process your request under certain circumstances, such as to comply with legal obligations or court orders, to serve the public interest, or if fulfilling your request would infringe upon the rights and freedoms of others. In such cases, the Company will provide you with the reasons for the refusal.

Changes to the Privacy Notice

If there are any changes to this Privacy Notice, the Company will notify you through the appropriate channels.

Contact Channels

Terrabit Company Limited
26/1 Orakarn Building, G Floor, Soi Chidlom, Ploenchit Road, Lumpini Subdistrict, Pathumwan District, Bangkok 10330
Phone number 02-257-4249

Personal Data Protection Officer
Email: dpo@terrabit.co.th

Applicable laws

This Privacy Notice is governed by Thai law, and the Thai courts shall have exclusive jurisdiction over any disputes that may arise.

First Published: April 1, 2022

Last Updated: July 26, 2024