On Site Service Desk
Our on-site service desk is designed to give you access to skilled, accredited specialists when you need them. We have system engineers and programmers located at your premises to ensure that your contact center can be professionally and smoothly maintained and supported. Thus, you can get back to doing what you do best quickly and with the highest possible efficiency.
We provide a dedicated on-site service team to properly support your contact center. Our service covers the entire workforce management—recruiting, payroll, time and attendance, scheduling, training as well as performance monitoring and quality assurance. Our service team members have been well-trained for a specific project and tested in accordance with applicable standards before being assigned.
Our strategic workforce planning and management allocates resources based on the full-time equivalent (FTE) standard. It gives you maximum comfort that our service has a viable personnel backup plan in place. You can rest assured that you will always have competent specialists with the same skill sets and expertise specific to your project ready to work in replacement in the event of leave or time off.
This business support model enables you to scale your IT capabilities, skills, and technical support as needed, while fulfilling service-level agreements, reducing problems caused by staff turnover, and keeping your contact center up and running.