Outsourced Site & Facilities

Cost Reduction, Flexibility, and Scalability
with Real-Time Support by Specialists

Our outsourced site and facilities service is designed to help brands and organizations choose shared resources while managing cost better and improving customer experience. It is suitable for companies that prefer to concentrate on the core business, have owned practical agents who are ready to work, and require experts to help manage everything on the rest of contact center components.

By covering virtually all aspects of contact center environment, from space design and furnishing to hardware and network installations, it proves to be the most cost-effective option for businesses to get their contact center operations up and running quickly.

Benefits:

• Gain access to fully furnished, ready to move in operation site with the best equipment and latest technology in contact center without having to shoulder the huge investments and maintenance burdens thereof.
• Reconfigurable room installation to accommodate seating ranging from 12, 20, 25, 30, 50, and 100 seats per room up to business requirements.
• Located in the very heart of Bangkok’s commercial and business area, which is highly convenient to commute, hence increasing opportunities for new recruitments.
• Relaxing and refreshing work environment that helps increase agents’ motivation, boost their productivity, and improve their retention.
• Work station designed with noise control and modulation and workplace ergonomics in mind with extended side partitions to add as an additional physical barrier to impede noise transmission.
• High performance, practical, always-new, and in-perfect-condition equipment, headset, computer, hard phone, and office facilities.
• Real-time IT support specialists to make sure all technical issues are solved in an effective and timely manner.
• Specifically suit businesses with IT resources constraints.
• Hosted in secure, ISO 27001:2013, ISO/IEC 20001:2011, and ISO 22301:2012 certified, Thailand-based data center which provides high level of stability and full redundancy and backup with 99.99% uptime, 24X7X365 security, and 3 redundant data centers across the country (Internet Thailand — Thai Summit Tower, Bangkok Thai Tower, and Saraburi province).
• 20-30% seating for emergency incidents such as power outage.
• Other Facilities:
  • Multi-tenant or isolated servers for data security (upon your preference)
  • CCTV in every critical area
  • Dedicated access control
  • On-site spare part
  • Dedicated high-speed internet with back-up and dual WAN configuration for optimum browsing speed and crystal-clear voice quality
  • Conference room
  • Training room
  • Relax lounge/café bar
  • Public internet bar
  • Industrial-grade back-up servers
  • Power generator and power back-up system (UPS – 30-45 minutes last)