Business Process Outsourcing (BPO)
Let us deliver genuine customer interactions and enhance
customer experience on behalf of your brand and organization.
Our business process outsourcing (BPO) service is a unique fully outsourced contact center management solution that includes the handling of calls, emails, web chats, social media, forums, messaging, as well as inbound and outbound interactions with customers, which are integrated into a complete customer care experience.
Our service covers entire business transactions from receiving order, payment processing, order tracking, to delivery of products or services for both business-to-business (B2B) and business-to-consumer (B2C) segments. We have well versed professionals and specialists and advanced technology in place to handle the complexity and coordination of multi-business interactions.
We also conduct customer satisfaction (CSAT) surveys to help businesses gain valuable customer feedback and determine the extent of customer satisfaction with their products and services. As part of this, we provide fully equipped operation site, workspace, necessary systems, and well-trained staff. Training programs, knowledge base development service, and performance reports (daily/weekly/monthly) are also included.