Easy to deploy, Easy to use
An intuitive interface enables fast account setup and seamless
integration
with existing systems. No complicated training needed.
The power to grow
The PureCloud platform gives you a flexible environment that instantly
scales to meet peak demands. Meet evolving customer demands with
continuous feature and capability updates.
Understand what’s happening
Interactive dashboards give you a consolidated view of customers, call
center
agents and interactions—across all channels and locations. Reap the benefits
of proactive contact center analytics and insights.
Manage your people and systems
The intuitive analytics in the PureCloud platform empower you with
insights from—high level summaries down to customized and detailed views.
Leverage these tools to develop and make the most of each employee.
Give customers options
Customers have higher expectations than ever. Give them the choice of
channel with chat, SMS, email or a call—and provide a consistent experience no matter
how they engage you.
Choose a no-risk solution
The PureCloud contact center platform is priced with flexible
subscription options
that match exactly what your business needs. And there’s no hardware required—even if
you want to add voice services.
Trust and transparency
The last thing you need is for your contact center software to fail.
To ensure your
platform is running smoothly, check the public-facing status page for live updates
and proactive notifications.
