Terrabit’s transformation is a successful, yet challenging journey from a small,
emerging player into a fully integrated contact center solution provider trusted
by leading brands and businesses. Here are some of the main highlights.
We were certified to ISO 9001:2015 standard.We set our footprint in Philippines, the world’s top BPO destination. We became known in Philippines market for our intelligent MAXAR Email solution that effectively fulfilled non-voice case handling functionality.
We launched our new outsourced operation site with expanded capacity of 250 seats and business process outsourcing (BPO) service at Orakarn Building, Chidlom. Many clients asked us why we chose expensive Chidlom instead of cheaper outskirts of Bangkok like most contact center operators did. It was our belief that location was king and everything in retail business.
Chidlom was a prime location in the very heart of Bangkok’s commercial and business area. It made our site highly convenient to commute, thus increasing our potential to attract competent talents and new opportunities. However, this would not be the case had we otherwise chosen inconvenient, distant suburbs.
With our expertise and experience in site decoration, we could get the premium look at unbeatable price. Thus, we could achieve cost-effectiveness and being conveniently accessible without trade-off.
We launched our cloud-based solution stored remotely at our partner INET ’s data center with high level of stability and full redundancy and backup with 99.99% uptime and 24X7X365 security.
We applied for and became Thailand’s certified partner of Aspect® Unified IP®. We also were Thailand’s pioneer specialists for Aspect® Workforce Management™ as we were among the first that sent our engineers and business analyst to Dalian, China, to get certified for the solution.
With our extensive implementation experience and in-depth know-how of the solution, we have become a qualified and most preferred implementation partner for Aspect Workforce Optimization Suite in the market.
Terrabit, then Infocus and Maxalyz, provided 350-seat total contact center solution covering outbound telesales and inbound customer service for Bangkok Insurance’s exclusive broker at B.B. Building, with direct, private connection with the customer’s data center at Bangkok Bank’s head office.
The service model was dedicated site and facility rental that included contact center solution, operation manager, and on-site service desk. Fully satisfied with our service and solution, the customer after having rented for 6 years decided to invest long-term and bought the operation site, facilities, and contact center system from us.